Transformation

Partnering with organisations to help them increase their digital maturity and become truly digital businesses, we help them replace large platforms, introduce new working methodologies and completely reinvent products, services and business models.

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Rethinking children’s social care

Company: FutureGov

Client: London Borough of Hammersmith and Fulham, Royal Borough of Kensington & Chelsea and the City of Westminster

FutureGov has been working with Hammersmith and Fulham, Kensington & Chelsea and Westminster for the past year to explore how technology for children’s social care could be radically re-designed.

The three authorities are considered to be some of the best in the UK but felt like their ambition and practice was being held back by out-of-date technology. Technology in the social care market isn’t necessarily transparent, modern, cloud-based or user-centred. FutureGov have begun to design those problems out.

Discovering that frontline practitioners were spending up to 70% of their week on a computer, FutureGov wanted to give social workers more time to spend with families and young people, assessing and managing risk and helping to create a pathway forward. They set out to test out a new approach to case management.

Using a design-led approach, FutureGov started working with frontline teams across the whole of the Child Protection journey, from referrals to leaving care. They tested prototypes and concepts with a wide range of stakeholders and helped turn user insights into a future user journey through the service which enables a better user experience for practitioners and a productivity increase of 30%. It also provides improved access for families and young people, enabling them to take control of their own journey through services.

 

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