As part of the recent call-off contract with the FSA, Notbinary were asked to conduct a Discovery into the agency’s HR & Finance operations.
Their service is perceived as being constrained by outdated and inflexible technology and not meeting the need of their users. As a result, business processes are inefficient and have been built around these legacy constraints.
The Notbinary team utilised the power of The Panoply group to pull together a cross-company team with members from Futuregov and human+, including Oliver Cook (human+), Grant Grobler (human+) and Lloyd Homer (Notbinary).
A cross-company collaboration of this scale is a first for The Panoply, and demonstrates great opportunities for further collaboration across the group going forward.
This group access allowed Notbinary to provide expertise across Digital Government, Service Design, Automation, ERP and Shared Services. The team ran a 6-week Discovery to explore whether the agency should replace the core finance and HR systems and if there is value in automating some processes using Robotic Process Automation (RPA).
By pulling together the skills from 3 Panoply companies, the team were able to show clear evidence that the FSA need to replace their legacy systems in the long-term, and that RPA could help alleviate some immediate operational pressures and inefficiencies in the short term.
This information will be taken forward by the FSA Executive Board to make an informed decision about their next steps for HR & Finance within the agency.